General Work Terms and Client Responsibilities
All site content (text and multimedia) will be the sole responsibility of the client to provide to VNS WebTech (hence by referred to as “VNS”, or “we”, or “us ). Such should be provided prior to commencing the work.
The Contract does not hold VNS WebTech responsible for any data entry, web hosting or custom artwork/graphics related work/tasks unless otherwise specifically mentioned, paid for and agreed to by both the parties towards such. Any artwork, images, or text supplied and/or designed by VNS WebTech on behalf of the client, will remain the property of VNS WebTech and/or it’s suppliers unless otherwise agreed.
Personal information we collect:
Client is solely responsible to take proper back-up of all content on their site prior to letting VNS WebTech undertake the required course of action towards meeting the contract. Any loss or damage to existing data shall not be a responsibility of VNS WebTech under any circumstances.
While VNS WebTech will do its best to achieve all deliveries within the estimated time, there may, at times, be the need to extend or adjust time in cases of any unavoidable and non-forecasted situations like those of deployment issues, dependencies, 3rd-Party support, development bottle-necks, resource unavailability due to emergency, communication delays and the like.
The Client retains the copyright to data, files and graphic logos provided by the Client and grants VNS WebTech the rights to publish and use such material. The Client must obtain permission and rights to use any information or files that are copyrighted by a third party. The Client is further responsible for granting VNS WebTech permission and rights for use of the same and agrees to indemnify and hold harmless VNS WebTech from any and all claims resulting from the Client’s negligence or inability to obtain proper copyright permissions. A contract for Web site design and/or placement shall be regarded as a guarantee by the Client to VNS WebTech that all such permissions and authorities have been obtained. Evidence of permissions and authorities may be requested.
VNS WebTech will provide the Client an opportunity to review the appearance and content of the Web site during the design and once they are completed. VNS WebTech shall wait for a period of 7 days to hear any feedback on such shared work/outputs from the client. In case of client not replying within this period, such material will deemed to have been automatically accepted and approved by the Client.
VNS WebTech accepts payments by cheque, Cash or Bank Transfers (although we reserve the right to decline payment in any of these forms without notice). Without limitation, VNS WebTech reserves the right to withdraw any payment methods at any time and to vary its prices without prior notice.
Support and 3rd-Party
As the site launches, we offer free support for the first month. After one month of free service, we charge according to our various price packages best-suited to client’s requirement. We also provide attractive discounts if the client chooses a higher price package. The scope of support only includes any bug fixing and email support and excludes any issues related to the site architecture, rule changes and add-ons/enhancements.
Any 3rd-Party support, product and/or service being used/ integrated into the site which requires licensing, payment, copyright, etc. shall be the sole responsibility and liability of and be provided by the client or will be procured by VNS on behalf of the client on pre-payment for the cost of such procurement. The fee charged by VNS is exclusive of out-of-pocket expenses and expense claims filed by third party products/services involved.
Any additional features not defined in the scope of work would be entertained through a Change Request process and be additional billed. Scope Creeps after wireframe sign off would be billed as additional and time lines and cost for delivery would increase.
Most tweaks such as minor changes/re-work are normally just completed, however, if we feel this is being abused, we will build a list of works found being the grounds of abuse and bill such additionally per the total time efforts involved and undertaken to achieve the work/tasks at business rates ranging from US $ 15 to 20 per hour.
Approvals and Delivery
The project will involve various stages and the work for the next stage will only start after receiving the sign off on and relevant payments for the previous stage as agreed.
All code and material developed will be transferred post completion of project and after sign offs. The code ownership will reside with the client after final payments.
On completion of the Service (Website design and/or website development), the website will be uploaded to the Customer area of VNS server for approval. Upon approval by the Client, the website will be uploaded to the destination server where the site shall stay. VNS reserves the right to delay uploading of the website until full payment has been received.